Visitor

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1 Message

Wednesday, January 14th, 2026 5:44 AM

Billing after cancelation

I noticed I am receiving a bill for 16 Jan - 16 Feb.  However, I canceled my services as of 06 Jan.

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Official Employee

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4.6K Messages

15 hours ago

Hi user_iyqnpc! Thanks for taking the time to reach out on our Xfinity Forum regarding this billing concern. Although we hate to lose you, we very much appreciate the time you were with us. My team can further look into and assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Official Employee

 • 

2.9K Messages

3 hours ago

 

user_iyqnpc Thanks again for reaching out! I'm glad we could help ensure your services are set for cancelation for the correct bill end, and effective date. 

 

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