Visitor
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1 Message
Billing after cancelation
I've canceled my services in April to not only receive another bill for this month, but for May as well. The emails are saying it's an urgent matter to pay both bills, however xfinity support is saying to ignore them since my balance was paid off and the services was canceled.
XfinityNatalie
Official Employee
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90 Messages
3 days ago
Greetings, Jacksonj0621. I hope your weekend has been treating you well, despite your recent email notifications you received. Thanks for taking the time to post on our XFINITY Community Forum. Rest assured, you have reached the right team to look into this matter for you! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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