billing after cancelation

@user_cprorh 

I canceled my service effective Dec 24 2024. I am now being billed for service from January 4 - Feb 3 2025. I tried chatting with an agent but received:

"I'm sorry, I'm having trouble accessing your billing details. You can manage your bill in My Account or try again here later."

I then tried calling, but the phone robot refused to connect me to a human, and advised I should chat with an agent online.

Please help?

Look at the date on the bill.  It probably shows that it was generated before you called to cancel your account. 

You will probably receive another bill with any prorated charges.  And, if you were in a contract and canceled before the contract was up, you might receive a bill for termination fees.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message

Thanks for reaching out to us I do apologize for any inconvenience your experiencing and if our billing process was not explained correctly. Since we bill a month in advance and depending on when your actual billing date is. You most likely were already billed for those dates of January 4 - Feb 3 2025.

Generally within two weeks of when you disconnected your account you will see receive a final readjusted letter that shows you're only billed for the dates of Dec 4 – Dec 24th. This link https://www.xfinity.com/support/articles/refunds-from-xfinity  has great information on what you can expect when you cancel your services and if xfinity owes you refund.

To view your exact billing date this link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill is a great tool to view your billing date and view the dates you charge for services.