Billing a full month instead of prorated for 1 day

I upgraded my plan on June 3rd, my billing cycle ends on June 4th, yet I just got a bill for an entire month worth of upgrade instead of the prorated amount of 1 day. There's no chat assistance available and no one answers the phone at Xfinity! In additon to that, I had my payments on auto-pay but didnt receive the $5 credit, so I have turned that option off. Please adjust my billing for the 1 day proration.

Responses

EG

Expert

•

107.1K Messages

5 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAlyssaA

Official Employee

•

1.7K Messages

5 months ago

Good afternoon and happy Wednesday @Essbee70, and thank you for reaching out on our Community Forums with your bill concerns, rest assured you've reached the right team to help clarify any questions you have on your bill. Please be aware that we do bill in advance for services therefore, you should see your new rate along with any applicable prorated credits for the plan change reflected on your next month's statement. Additionally, once you enroll in Autopay and Ecobilling, it can take up to 45-days for the credit to be applied, may I ask when you first signed up for autopay and ecobilling?

Our team will also be happy to get your account pulled up to take a closer look if you'd like to help make sure you receive any proper credits.

3

0

E

Essbee70

7 Messages

My billing still has not been resolved! I owe $90 for the nwxt cycle, and you have me with a balance of $117.00. This is literally my 5th time contacting you. Please adjust my bill or I wil contact consumer complaints with Florida State.

5 months ago

0

XfinityRichard

Official Employee

•

1.4K Messages

Hi there, @Essbee70 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 months ago

0

E

Essbee70

7 Messages

just did that as requested

5 months ago

0

E

Essbee70

7 Messages

4 months ago

As expected, my invoice was never adjusted, despite 10 messages, plus now they have assessed a late fee!

1

0

XfinityAdrienne

Official Employee

•

911 Messages

I am happy we were able to get all the billing questions/concerns squared away @Essbee70! Please don't hesitate to reach out in the future, and have a wonderful rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

Billing

Essbee70

Billing a full month instead of prorated for 1 day

Was this helpful?

EG

XfinityAlyssaA

Essbee70

XfinityRichard

Essbee70

Essbee70

XfinityAdrienne

New to the Community?