Visitor
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2 Messages
billilng credit
My internet service was out for a full week in Longboat Key, Florida. This was an Xfinity issue, not one of the regular outages weather and oversubcription cause on Longboat Key. After a week of dozens of messages and phone calls with frustrated renters and Xfinity tech team, the issue was resolved. On-line, Xfinity offers me a $5 credit. HUH?? 1/4 month my service was out; I should receive a $25 credit. Xfinity should not charge for services NOT delivered.
There is no one to call, no one to tell, no customer service available. The lovely tech told me that their team can't handle credit but that I should "tell someone." So now I have. Xfinity, do the right thing.
EG
Expert
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112.2K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
2 years ago
Hello! Thank you for taking the time to reach out. I am happy to help with your account. Please send us a direct message to get started. Thank you!
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BruceW
Gold Problem Solver
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26.6K Messages
2 years ago
Just in case this first time poster doesn't know how to do that:
To send the requested information in a private message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
If a circle-slash appears when you try to select the "pencil and paper" icon it means that your DMs are disabled. You'll need to go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
(edited)
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