Billed/Autopaid after service was cancelled

I cancelled my Xfinity service effective August 7. (I have email confirmation of this.) However, somehow, Xfinity still billed me for service from Aug. 8-Sept. 7. Then, because I stupidly forgot to turn Autopay off, 49$ was charged to my credit card automatically at the beginning of September for this bill.

I can't get anyone from Xfinity on the phone or on chat. I'm thinking about calling my credit card company and just having the charge reversed. Any advice?

Responses

XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @user_1b48b0, we appreciate you taking the time to reach out to our Digital Care Team. We can certainly understand how frustrating that can be. We will be more than happy to look into this for you. Please send a Direct Message with your full name and address.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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U

user_464e43

Visitor

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1 Message

3 years ago

My service was cancelled. Why am I receiving a bill?

1

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CCKimberly1

Official Employee

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842 Messages

We do bill 1 month in advance so if your services were canceled after the statement was printed for the upcoming month, that will pay out, like it is supposed to. Please do be assured though, if you did have any equipment, as soon as it is returned, and if there is a credit balance owed to you, you will see a refund.

If you would like however, @user_464e43, I will be more than happy to take a look at all the details for you! Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

0

Billing

user_1b48b0

Billed/Autopaid after service was cancelled

XfinityGabby

user_464e43

CCKimberly1

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