Good morning @user_defc12 I hope that you are well. Understanding billing statements can be difficult and I would be happy to guide you through them. If you are a new Xfinity customer, welcome! This may be why you are seeing 2 statements within a month. Xfinity processes billing about a month in advance. So with new services starting up you usually receive your first statement within a few days of the account starting and a second statement about a week later. At the top right there should be service dates. This will tell you what dates of service are included for that statement. Can you tell me what dates you are showing for the two statements you received? You can also visit Here for help with navigating the statements.
XfinityPaula
Official Employee
•
1.5K Messages
3 years ago
Good morning @user_defc12 I hope that you are well. Understanding billing statements can be difficult and I would be happy to guide you through them. If you are a new Xfinity customer, welcome! This may be why you are seeing 2 statements within a month. Xfinity processes billing about a month in advance. So with new services starting up you usually receive your first statement within a few days of the account starting and a second statement about a week later. At the top right there should be service dates. This will tell you what dates of service are included for that statement. Can you tell me what dates you are showing for the two statements you received?
You can also visit Here for help with navigating the statements.
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