Billed Twice After Cancellation

Hello,

I have been billed after cancellation. I put in a cancellation order for 7/31, spoke to a rep, they gave me a confirmation number. After 7/31 I got an email with a bill for the month. I spoke to another customer rep from billing and they assured me that it was not something I needed to pay and I even have the conversation transcript. Just yesterday, I received an email saying that because I was late to paying the bill, I've been billed again for a late fee. This is unacceptable. Either the second rep has lied to me, or something has gone wrong with your billing system.

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XfinityEmilyB

Official Employee

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3.1K Messages

10 hours ago

user_1jcr44 Welcome to our community forum! Thank you for letting us know about the bill you received after cancelling service. While the disconnect order processes in the system, a new bill may generate, but any charges for service after the billing was stopped will automatically be waived on the final bill. I want to collect your information and make sure the order was set up properly.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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user_1jcr44

Billed Twice After Cancellation

XfinityEmilyB

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