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cmunozu
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Sunday, March 2nd, 2025 7:13 PM

Billed through Auto-pay after cancelling service.

Hi, I was billed in January and February with auto-pay after cancelling the service. I can't access my account to update the payment method nor cancel the auto-pay.

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Updated 

5 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

2 months ago

Hello cmunozu thank you so much for reaching out regarding these billing and autopay questions. We'd love to assist in resoliving this issue, and want to talk 1-1 so we can fully analyze the account. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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cmunozu

2 Messages

5 days ago

Following up on this. The payments were reverted, I've removed the autopay and disputed the charges. I was told everything was fixed, but I keep getting bills. This is frustrating and unacceptable . Please fix this or I'll file have to file a complaint to the FCC.

Thanks.

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XfinityJohnG

Official Employee

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1.7K Messages

Thank you for reaching out here @cmunozu. I will be happy to check on any billing questions from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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