1 Message
Billed through Auto-pay after cancelling service.
Hi, I was billed in January and February with auto-pay after cancelling the service. I can't access my account to update the payment method nor cancel the auto-pay.
1 Message
Hi, I was billed in January and February with auto-pay after cancelling the service. I can't access my account to update the payment method nor cancel the auto-pay.
XfinityAlfonso
Official Employee
•
1.6K Messages
2 months ago
Hello cmunozu thank you so much for reaching out regarding these billing and autopay questions. We'd love to assist in resoliving this issue, and want to talk 1-1 so we can fully analyze the account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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