Billed paid But I Still owe

@NoNoBadPuppy I understand that but once I payed the bill it said it went through even after 1 hour later I checked again to make sure and it did say it went through and gave me a receipt, but I didn’t log In when I paid it, I simply just put my address and number and it gave me my total and I paid it like that, I have paid it like that before In the past and didnt have issues then. Since I haven’t had internet I decided to log in and see the bill and it told me I owed money. That’s what I’m confused about and I need the internet asap cuz I already missed one college class online.

Hi, @user_dccc14! Thank you for reaching out to XFINITY over our Forums page. I am sorry to learn about this experience with the wifi not working and with not being able to get through to a representative. The internet service is so critical to have these days so I understand the importance of getting your internet service working correctly so you can attend your online classes. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

@user_dccc14 I understand that you have a receipt, but the payment still has to process and the status of your account updated.  That can take a little longer due to the holiday weekend.  You ave a receipt that you paid, but that does not reflect the status or your account until it is processed and the update to your account takes effect. Hopefully you will have it already resolved as I am typing this.  In the future, when you call, tell them that you want to make a payment over the phone, and you will get someone who will be able to help.