Visitor

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Thursday, June 18th, 2026 6:21 PM

Billed nearly 1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services

I was billed around $1000 dollars over the course of 14-15 months for TV services when I did not even have a TV to be using those services. I only realized this today and changed my plan so this would no longer happen.

When I first chose my plan, I was assured that I would not be billed for TV services, but at around April of 2025 I began to be billed for them without me making any changes to my plan. This amount of financial loss is devastating. I feel like I've been robbed blind. I haven't been able to save any money over the past couple of years, and now I know why.

I'm hoping to have at least some of this money refunded to me, considering that I never even used the service that I was being billed for all this time.

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Official Employee

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3.3K Messages

2 hours ago

 

Lucy1999 Thank you for reaching out! I'm sorry to hear you were unexpectedly billed for unused TV services. However, our TV service plans are outlined as a separate billing lines, along with additional fees on customers billing statements. I would recommend reviewing your billing statements for the timeframe in question. You can review your billing statements here: View your statement history

 

If you have any questions about our billing dispute policy, please refer to the following article.

 

Dispute a charge on your Xfinity bill 

 
 
 

 

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