Visitor

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1 Message

09/24/2026 3:07 AM

Billed months after moving and disconnecting old account

Hello, I moved on 07/07/26 and disconnected my Xfinity internet. I opened a new Xfinity internet at my new place, but I’ve been billed for two months after I moved and disconnected my service. I returned all equipment associated with my old account. The past due amount does not accurately reflect what I owe. Can I get xfinity support to help with this matter? Thank you in advance.  

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Selected Oldest First

Official Employee

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3.1K Messages

5 hours ago

 

user_1qd9xe Hello, and thank you for reaching out. I'd be happy to help take a closer look at this with you. I can certainly understand your concern, especially when seeing charges that don't seem to match what you expected. I'd be asking questions. Please send us a direct message with your full name and service address, and we'll review the billing, disconnection details, and equipment return records to see how we can help. I appreciate the opportunity to assist and look forward to working with you toward a resolution.
 

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