Visitor
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3 Messages
Billed installation fee when told would be waived
I'm currently being charged the 100 dollar installation fee when the agent promised it would be waived. Turned out the line from the pole to the house was bad (literally had water in it).
Please correct this. I still have enough trouble with the internet constantly crashing throughout the day and have new equipment coming. Now you throw a huge bill at me too!
Accepted Solution
UKEnder
Visitor
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3 Messages
2 years ago
This was resolved via DM as they asked. Great job from support.
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XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Hello @UKEnder. Appreciate you reaching out to get us in the loop.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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