Billed incorrectly

Hi, I’ve been being billing incorrectly as I only have one device. I just noticed I’ve been being billed for 2 when I only received one. I am now being charged for 3 and I still only have one. How can this be fixed and how can I get my money back. Thanks

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XfinityAmira

Official Employee

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4.3K Messages

3 days ago

Hello user_zkb2du! Thanks for visiting our Xfinity Forum. We value you being a customer with us, and I am sorry to hear about this incorrect billing concern. My team is here to help! Just to verify, when you say device, are you speaking in reference to an Xfinity Mobile device?

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user_zkb2du

Visitor

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2 Messages

It says that I am being charged for unreturned WiFi equipment, and I also got a message saying I got an additional xFi gateway when I have not. So I believe I am being charged for 2 extra gateways that I do not have

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3 days ago

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XfinityKei

Official Employee

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1.8K Messages

@user_zkb2du We can resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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3 days ago

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Billing

user_zkb2du

Billed incorrectly

XfinityAmira

user_zkb2du

XfinityKei

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