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user_26039b
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Thursday, July 18th, 2024 8:25 PM

Billed incorrectly for Netflix.

I got new plan 7/1/24. Streaming 3 for 15.00 and 10.00 credit for auto pay. The auto pay was 264.57 which was for June which included my Netflix. I got charge today on my credit care for 16.57 for Netflix , I’m paying 2x for Netflix. I need this corrected, I’ve been trying to get help for 2 hours. 

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4 months ago

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user_26039b

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4 months ago

I have the text from the agent that my new bill would be 225.00 including tax and the new 15.00 stream saver and 10.00 credit for autopay

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XfinityVictor

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user_26039b Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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4 months ago

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