Visitor
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1 Message
Billed in error for installation fee
A Comcast representative had to come out to my rental on 6/17 to fix the external issue that prevented me from setting up my router. Because the self-install kit failed due to an external infrastructure or line issue, I should not have been charged the $100 installation fee.
XfinityKei
Official Employee
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2.6K Messages
7 hours ago
@jzeroth You're in the right place for help.
Our team can certainly take a look at that charge for you.
As a friendly reminder if a tech has to come out to professionally install and activate your services there's a $100 charge for that.
I have a link with more details on how to prepare for your tech appointments https://www.xfinity.com/support/articles/prepare-for-your-service-visit
Can you please direct message me your first and last name along with your full service address, so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
(edited)
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XfinityLinda
Official Employee
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2.6K Messages
2 hours ago
@jzeroth Thanks again for reaching out. We were happy to help.
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