Visitor
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2 Messages
Billed for xfinity phone not received
37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. The agent will not transfer me to a supervisor and I have been on hold for almost an hour.
XfinityMatthew
Official Employee
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1.7K Messages
9 hours ago
Hello @user_e7tgjp Thanks for reaching out. Typically, with phone orders they can only be sent to an address on the account. Was it sent to an old address of yours. We can certainly help you get this figured out and properly escalated. Do you know when the package was refused?
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user_e7tgjp
Visitor
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2 Messages
8 hours ago
It had me login my mother's account with the second response, I didn't realize it was logged into my account in the beginning.
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