Billed for wifi after calling to end services

About two weeks before my contract ended for wifi, I called customer service to end services when my contract ended. After speaking to an agent in the Philippines, I thought my wifi services would end per the contract, which was paid in full. Unfortunately for me, that did not happen. A month later, I received a late notice for wifi services. Surprised, I immediately called customer service. Over the next few days, I spent a lot of time on the phone with one agent after another. Finally, Agent Zoe told me not to worry because she would backdate the request so I would not owe anything. Unfortunately for me, that did not happen. Payment for three weeks of unexpected service was still required, even though no modem was connected to the wifi and no data was used. Finally, after another 61-minute call to customer service, the full issue was explained to me. Customers are not allowed to call in advance to end services because the Xfinty system in the Philippines cannot predate such requests. To end services, customers must call on the very date services end because advance requests cannot be accommodated. Even though there was a record that I had called in advance, any miscommunication about this was my fault, to the benefit of Xfinity. So I had had enough and paid Xfinity off to end this disappointing saga. Why a multimillion-dollar company claiming to be committed to superior customer service would not be able to process a simple customer request in advance will remain a mystery. However, should you need to cancel your service in the future, be forewarned about the very narrow path of likely unnoticed policies Xfinity may have planned for you.