dbnaegele's profile

Regular Visitor


1 Message

Sun, Dec 6, 2020 10:00 PM

Billed for Speed increase after signing up for HBOMax

I have one month left on my first year promotion and I was told when I signed up last year that my bill would increase about $30 after my 1st year.
Today I signed up for HBOMax for additional $15 monthly fee -- so I was expecting my price increase to be around $45 above the $140 I have been paying -- so around $185 per month.
 Then I received my order confirmation email that estimates my next monthly bill to be about $243.68 -- an increase of over $100 ! 
I understand why my expiring promotional fee may  have increased my plan from $90 to $120 -- but I do not understand why I'm being billed $30 extra for a "Speed Increase" that I did not ask for. 
Please tell me how to change my plan to the lowest possible internet speed (as I was doing fine with only 20mps with Century Link service before I changed to Comcast).



Official Employee


6.3K Messages

6 m ago

Hi dbnaegele, I'd be happy to go over your bill with you to make sure you understand all charges and service details within your package. To better assist you could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

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