Visitor
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1 Message
Billed for services at an address I cancelled
I moved - prior to moving I spoke to Xfinity about transferring my service to my new home. The new home billing is correct. However, Xfinfity never shut off the old address billing. I continue to be billed for services at the old address. I am now threatened with a past due amount. I can not get a human being at Xfinity to correct the billing error and am worried it will hit my credit report. I have attempted the "live chat" agents so many times it crazy. Yet, no one fixes the issue.
XfinityJosephA
Official Employee
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2.4K Messages
4 days ago
Hello, @user_2rtnwu thanks for the detailed post. We can help and fix the previous account. Please send us a direct message when you have a moment, so we can take a closer look at the bill. Just include your name and service address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityJosephA
Official Employee
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2.4K Messages
1 hour ago
It was great working with you @user_2rtnwu. I'm glad we were able to get your transfer of service issue fixed and billing corrected! Thanks for working with us and enjoy service at your new home. Take care 😀
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