Billed for service after cancellation

I canceled my service to Xfinity back on August 2nd, 2023. I received an email on August 11th stating that a payment was not received. I contacted Customer Service on the 11th and received a phone call from a representative on August 13th. I was told that they would remove the charges and backdate my cancellation request since the representative could view that I had no online usage on the account since August 2nd. They did not understand why the cancellation was not completed the first time. I did not receive any further communication from Xfinity other than an August paper statement. Going through my records I found the old paper bill dating back to August 2023 and decided to check on my account status at a Xfinity store on January 12, 2024, and make sure that everything was squared away.

A Comcast employee at the Colorado Springs location stated that there was still a charge on my account for $60 and that it was being sent to collections. Apparently, the phone representative resolved the cancellation issue but never reversed the charge.

I was informed that the store was unable to assist me, and I needed to contact customer support from home. Several attempts to contact support via live chat was unsuccessful earlier today due to high volumes.

Can someone from customer support reach out to me to help solve this issue?

Thank you.