Visitor
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1 Message
Billed for Returned Equipment
I am being billed for a returned box I have proof from UPS it was received by Xfinity. I chatted with customer service for the past three months and the all said "no worries" we will take care of this today. We are turning the corner to the fourth month and it still in my account.
I am not sure what else I can do, I have invested hours to try to get this resolved but the agents are filled with empty promises.
XfinityThomasA
Official Employee
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2.5K Messages
2 days ago
Thank you for reaching out to us here for help with your returned equipment and bill, user_Johnq45. You've reached the right place. Let's take a closer look and work together towards a resolution. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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