Visitor
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3 Messages
billed for incorrect amount
Hi! I was messaging with customer service at the beginning of September and switched plans for my bill to be cheaper. I just got billed for this month and it didn't go through. I would like help getting a refund and ensuring that the switch has been made for next month
XfinityRichard
Official Employee
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3.8K Messages
19 days ago
Thank you for reaching out @lake1122 , and I'm sorry to hear about the billing issue. I can definitely take a closer look into the plan change, review the charges, and see what options are available regarding a refund. Please send us a Direct Message with your full first and last name and complete service address so we can securely access the account and assist further. We look forward to helping get this resolved for you. 😊
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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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