Billed for free mobile account

Question

Hi, I was just billed for my ‘free promotional’ mobile account. I expect an immediate chargeback since this was an obvious error on your part, and I shouldn’t have to rack-up any credit card fees or overages due you Xfinity’s poor billing practices.

XfinityBrianH · Answer

user_646rr3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Billing

user_646rr3

Billed for free mobile account

XfinityBrianH

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