Visitor
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1 Message
Billed for Dates after Cancellation
I called Xfinity on 06/17 to cancel my internet service by 07/14 (the end of my billing cycle). On 06/17 and 07/08, I received confirmation e-mails that my service was cancelled, ending on 07/14. Additionally, I had paid my final month's bill, which covered dates 06/15 through 07/14, on 07/03. However, on 07/12, I received another bill for services from 07/15 through 08/14.
I've already cancelled AutoPay, but I want to see if this was normal and if the bill eventually gets removed from the account.
XfinityThomasC
Official Employee
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2.7K Messages
13 hours ago
Hello, @user_2xxr8w the billing cycle is normally a month in advance, so there may be a final bill that arrives with prorations depending on the time you canceled service. I'm happy to review your bill to determine if those charges are accurate. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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