Visitor
•
3 Messages
Billed for canceled StreamSaver - still not resolved
Hi,
I was charged for StreamSaver even though I had it canceled through chat a couple of months ago. I have screenshots confirming that conversation, yet I’ve continued being billed, and my base service rate has nearly doubled.
I contacted chat support again today and was told the only option was a phone call which I’m currently unable to do. I need the service removed and appropriate credits applied.
I’ve handled this issue before through written communication and I’m requesting the same now. I have documentation ready.
Thanks.
XfinityMarcus
Official Employee
•
2K Messages
6 hours ago
Bryweslyn9 thank you for using the Xfinity Community Forums page to reach out today regarding your billing discrepancy. I am happy to review your account to get a better understanding of these charges. Please send over a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0