Visitor
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1 Message
Billed early on Xfinity NOW
Hello, I was billed a day early for Xfinity NOW. I had an alert set to cancel my service the day before as I had moved addresses, but my card was charged a day early, renewing services at the old address I no longer live at. I contacted multiple support agents who were unable to help me, telling me my service had been renewed on the 17th when it was still the 16th. I canceled auto pay on the 16th as planned to cancel service, but I had already been charged prematurely. I need a refund, as it is unacceptable to charge me a day early and then say there are no refunds.
EG
Expert
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121.2K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.3K Messages
5 hours ago
Good Morning, @user_1a2d6p! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I appreciate you bringing this to our attention @EG to ensure we can help!
I would be more than happy to look into the details on our end, and see what we can do to resolve the charges for the NOW Internet that should have been cancelled. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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