Visitor
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1 Message
Billed but I cancelled my service
I cancelled my service around late February/Early March and moved to a different internet provider and switched to streaming services like Hulu+Live TV for TV channels to save costs because Xfinity was becoming too expensive. I received a text recently which drew my attention to the fact that apparently the customer service rep didn't cancel my service because I have been charge for additional billing cycles because I was alerted that if I didn't pay almost $400 my service would be cut off around the middle of this month. I returned all the equipment including cable boxes and the modem months ago and have not been using Xfinity since then so this cancellation means nothing, but I am not happy to be charged for a service that I cancelled! Xfinity needs to do better and stop trying to take money I do not owe them since I can't even use the service I am being charged for.
XfinityAmandaB
Official Employee
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2.2K Messages
2 years ago
@user_2f7768 Thank you so much for your post on your account disconnection. I do appologize if a disconnect was not completed for you. I would be happy to look more into this for you as well as make sure the account is disconnected for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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