Billed before I set up the internet.

Hello,

I am a new Xfinity customer and I purchased WiFi for my rental home that I move into on May 30. I have received the router in the mail but I have not set up the internet yet.

why was I billed?

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XfinityEricB

Official Employee

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2.2K Messages

2 days ago

user_djn9p2 Normally billing starts with a week of getting the equipment or upon activation. The device isn't supposed to ship until about a week before the service start date that was set up. Did you place the order online, or with a rep online or over the phone?

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user_djn9p2

Visitor

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2 Messages

@XfinityEricB

i did it online

even though my service hasn’t started yet I was still

billed?

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2 days ago

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XfinityEricB

Official Employee

•

2.2K Messages

It would have gone by the start date in the order, but I can fix it for you user_djn9p2.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 days ago

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Billing

user_djn9p2

Billed before I set up the internet.

XfinityEricB

user_djn9p2

XfinityEricB

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