Visitor
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1 Message
Billed Amount
Dear Xfinity Customer Support,
I am writing to request an explanation regarding a significant increase in my monthly internet service charges.
Until Feb- March, my monthly bill was approximately $70. However, I recently noticed that my bill has increased to $136.25, which is nearly double the amount I had been paying.
I would appreciate clarification on the following:
- What specific changes resulted in this increase?
- When and how was this increase communicated to me?
- Was any consent or acknowledgment required from me before implementing this change?
I do not recall receiving any communication notifying me of this substantial price increase, nor was I asked to approve any changes to my service plan. Given the magnitude of the increase, I would appreciate a detailed breakdown of the charges and an explanation of the billing adjustment.
Please review my account and provide a prompt response. If there are alternative plans available that would reduce my monthly cost while maintaining similar service levels, I would also appreciate information about those options.
Thank you for your assistance. I look forward to your response.
EG
Expert
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118.2K Messages
15 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.5K Messages
15 hours ago
Thank you for reaching out about your billing concerns, @user_a6x1vx. We are happy to assist and provide clarity for all your concerns. It sounds like you came to the end of a promotional period. When you signed up for this plan, the length of time for the billing was shared on the document you approved as we provide all the terms during this process. You also get an email confirmation detailing the order approved within 24 hours of the order.
You'll also have the details in the monthly billing statement on the third page under: Regular monthly charges. Here, it shows the pricing for each service with the discounts in green and the expiration date for the promotions applied to your bill. You can access your bill on our Xfinity app, and www.xfinity.com.
If we will be making changes of costs for other pricing like equipment or fees, we'll provide that on the last page of the billing statement at least 2 months in advance. This way you understand what's to come.
Let me know if you have any questions. We are happy to review your account and see what available promotions we have for you currently.
(edited)
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