Visitor
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1 Message
billed amount does not match the rate i was supposed to get when i signed up
Hello,
when i signed up for Xfinity fibre internet, i was supposed to get it for $50 a month as long as i had paperless billing and auto payment set up. The salesman and i set up the auto billing from my kitchen where we called an associate at Xfinity. Neither person mentioned anything about having to use a bank account instead of a debit or credit card. I have been getting charged $60.90 since i signed up but it should have been $50.
I have switched my auto payment to use a bank account. Can i get a refund for the extra $10 per month that i have been paying? I was paying $50/month at Tmobile and the service was not that bad. I am sure i can go back there quite easily for the reduced rate.
thank you,
[Edited: Personal Identifying Information]
XfinityChelseaB
Official Employee
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2.7K Messages
7 hours ago
Hello @user_nzq3p9, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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