U

Visitor

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1 Message

Sat, Jan 15, 2022 12:15 AM

Billed after service cancellation

I just received a bill for the period after our service was cancelled.  Last time this happened Comcast sent a collection agency, and never apologized for their mistake.  I want to make sure we don't have to deal with that again.  I called "customer service" but been waiting for hours to get a call back.  Please correct your records.

Official Employee

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28 Messages

7 d ago

Hi @user_29c4b6 I hope you are doing well and enjoying your night. I appreciate you taking the time to contact us. We would love to help with your billing concern regarding the bill you received for prior service.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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