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user_4a49cc
20th Anniversary celebration
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2 Messages

Tuesday, June 27th, 2023

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Billed after end of service date

I canceled my service and received a confirmation email mail that stated my end of service date would be June 17th.  Last week I received an email stating I had a bill due July 12 for service provided between June 24- July 24 after my service ended.   Why am I being billed for service after the end of service date. 

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2 years ago

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XfinityDemitrius

Official Employee

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2.1K Messages

2 years ago

Hey @user_4a49cc,

 

Thank you for visiting our official Xfinity Community Forums support page. Regarding your billing, you will be billed as normal until your account has been fully disconnected. As you have a pending disconnection that is scheduled and not finalized, service bills will be received as normal. 

 

Once the account has been fully processed and disconnected, your final billing statement will reflect the disconnection date as well as provide any prorated charges/credits that are applicable depending on your bill cycle. 

 

If you have any further questions, we highly recommend visiting our "Important Information When Canceling Your Xfinity Services" support page. 

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user_a00ec6

1 Message

I shut off xfinity in august 2023 because we just moved but I just got billed for this month (September). Why would that be?

2 years ago

0

XfinityAngie

Official Employee

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2K Messages

@user_a00ec6, Thank you for reaching out through Xfinity Forums with your billing question. I can understand your concern about being billed after you just canceled your service. We bill 30 days in advance, so your bill had most likely already gone out when you canceled your service. Anything you overpaid will be refunded to you within the next 4 weeks. If you would like us to take a closer look at your account, please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_4a49cc

Visitor

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2 Messages

2 years ago

How long does it typically take for Xfinity to process the cancellation. 

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XfinityDemitrius

Official Employee

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2.1K Messages

2 years ago

It can take up-to 10 days after the final disconnection date for the account to close and final bill be sent to the address. If you do not receive a final bill within 10 business days, please do not hesitate to reach out again. 

1

user_65be91

1 Message

Refund for the overcharge?

2 years ago

0

user_99idye

1 Message

2 years ago

We called Xfinity on 10/11/23 that we were going to leave the apartment on 10/30/23 and wanted Xfinity to disconnect the service on 10/31/23 and we would not use any of Xfinity in the future.

However, the following is the bill they send:

Amount due: $162.56
Due date: 12/02/2023.
10/30/23 We took airplane to go to Europe, how could we use Xfinity service?!

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XfinityJoe

Official Employee

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951 Messages

@user_99idye and all of you need assistance with your account, Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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