Billed after cancelling service

My service was cancelled in May, and I got a cancellation email from Xfinity. But I received a text message from Xfinity today saying I owe $220, and they will send to the credit bureaus, which means Xfinity is still charging me on time every month after canceling my service.

I just tried to contact customer service in the app, but was told that I needed to pay the bill before continuing with the service.

Could anyone please help me resolve this issue?

Responses

Oldest First

Selected Oldest First

EG

Expert

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112.6K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

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2.3K Messages

1 day ago

user_xgic2b Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Billing

user_xgic2b

Billed after cancelling service

EG

XfinityBenjaminM

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