Billed after cancelling service

Good evening @user_2n4s2c, and thank you for reaching out on our Community Forums with your bill concerns. We'd be happy to take a look at your account and ensure that you receive any applicable refund. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 😀

I received a letter in the mail stating that i would be "credited" 50% of what I was charged. I was told via direct message with a representative that I would be refunded the total amount. This is unacceptable.