Visitor
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1 Message
Billed after cancellation
I received a confirmation email of my Internet cancellation. Then I received a bill that was double what I usually pay. I was charged for another months Internet service plus a late fee because my card was removed from auto pay by a representative. I’ve now been on the phone for 45 minutes and I’m getting multiple different answers from “John.” The amount I owe keeps changing. The reason I have an extra balance is different than what is reflected on my statement. The cancellation date is unclear. I called and got confirmation of cancellation on 8/20/26 but he says it was cancelled 8/25/26. And I keep getting put on long holds.
XfinityAngie
Official Employee
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2.9K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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