Visitor
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1 Message
Billed after cancellation
Hi,
So I cancelled my xfinity service on 12/31/2025, and on your site and app it shows that my plan is disconnected. However, why am I being billed for the 1/2/26-2/1/26, when I don't even have that service anymore?
XfinityAbby
Official Employee
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543 Messages
5 hours ago
Hello @user_0m1uxk, Thank you for reaching out on our Community Forum. When it comes to billing it takes about 30 days for that final bill to be generated with the correct amount if you do owe anything based on the prorations. I can take a look at the account if you would like but it sounds like that final bill has not generated yet.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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