Visitor
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1 Message
Billed after cancellation
My husband passed away last month and I canceled his service on Nov 28 and still receive a statement saying he will be charged $44.56 on Jan 15, 2026. He is no longer an authorized Xfinity user.
Visitor
•
1 Message
My husband passed away last month and I canceled his service on Nov 28 and still receive a statement saying he will be charged $44.56 on Jan 15, 2026. He is no longer an authorized Xfinity user.
XfinitySean
Official Employee
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348 Messages
15 hours ago
Thanks for joining us here in our community forums, user_tmv4uc. I'd first like to offer my sincere condolences for your loss. Our team would be more than happy to see how we assist. Please send us a direct message with your full name, the name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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