1 Message
Billed after cancellation
Not sure who to turn to. I cancelled my Comcast service in March after numerous service issues and price increases and after successfully installing a vendor's software and equipment. I also returned my equipment which Comcast acknowledged in an email. I paid my final bill or so I thought. I continued to get billed for 3 more months until I was able to get a live human who assured me she would take care of it. Well she posted a partial month credit but left a $511 balance. One year later, July 24 2024 they placed a collection on my credit reports. Any advice on how to correct this? I was a Comcast customer for over 10 years and paid on time.
EG
Expert
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107.2K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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548 Messages
4 months ago
Hello @user_qgnb1r thank you for reaching out on the forums. Our team would be happy to help with your billing concern.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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