Billed after Cancellation

I'm having the same issue..  Just received a bill through 2/8 after returning my equipment and cancelling my account on 1/11.   I am not able to cancel my method of payment inside my account.   I cannot get through on the help line.  I have initiated a dispute transaction with my bank.  

Hello, @user_bxxqeq! Thank you for creating a post with your billing questions. I can absolutely understand your concern about receiving a bill after returning all the equipment and requesting to cancel the service. Depending on the requested completion date and proration, this can happen, but it might be best for us to take a closer look. I see that you've already sent us a Direct Message. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! Could you please send our team another direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!