1 Message
Billed After Cancellation
I called customer service to cancel my Xfinity Internet starting 08/01/2023, and I also promptly returned any Xfinity device and kept the receipt.
Yet Xfinity is still trying to charge me for the service period starting after my cancellation date. I read enough horror posts about Xfinity to know how ugly this can turn into. So please, immediately correct my bill and close my account.
I do not want to have this fight but I will if I have to.
XfinityBillie
Official Employee
•
3.3K Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This definitely isn't the experience we want for our valued customers and I would love to look into this further. Please send a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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