Billed after cancellation
I cancelled my account over the phone on 11/22/2021 and received an email confirmation of the service being terminated on 11/23/2021. Today I just received a bill for next month's payment and I checked my plan on the website to see if it actually got cancelled and it looks like it hasn't been cancelled yet. Over the phone, the rep even confirmed that I would be RECIEVING credit for the prorated amount in November. Why hasn't my service been cancelled yet even after all of this? The chat bot always tells me that a rep isn't available and to call in. I've tried contacting support multiple times on the phone and the call attendant bot crashes so the call ends, and I literally have to try calling upwards of 12+ times.
2 years ago
My issue was resolved after speaking to a rep through direct messages. The account seems to have been now properly closed.
2 years ago
Oh no! I know how upsetting it can be when things don't go as expected. Let's take a look at the account and see what's going on with your billing. To get started, can I please have your first and last name and complete address including city, state, zip code and any apartment number if applicable via Private message? -Ashley