A

Visitor

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1 Message

Thu, Oct 14, 2021 4:47 PM

Billed After Cancellation

I cancelled my Xfinity services at the end of July and was told I would have to pay my final bill in August and pay for the monthly equipment rental until I turned the equipment in. Not only have I been charged THE FULL BILL after cancelling, but they actually increased the price! I didn’t know because my account was on autopay, but they apparently never even cancelled the service!!! I’ve been getting charged $166 every month for service that my xfinity account clearly shows I haven’t been using, this is ridiculous and I am livid. I do not want a credit. I want my money, except rental charges, fully refunded because this is scamming.

Responses

XfinityJoeB

Official Employee

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6.9K Messages

3 d ago

Hello annalisejasmyn. Thanks for joining the Xfinity Forums and for creating a post. We are glad you're here. I can assist with researching your account disconnection and the charges you have been billed for. To get started, please send us a message with your full name and service address to Xfinity Support. To do so, click on the direct message icon located at the top right of this forums page.

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