Billed after cancellation: Do NOT open an account with them

I handle my parents account and it is set up to autopay. In May the autopay bill did not go through and the service was disconnected. No the card on file did not change. I was out of town and was not aware. I did not receive an e-mail saying cancellation would be happening nor a call from them. My parents have not had internet since the beginning of June. However they are still charging for June and July and are adding a modem charge. The month owned was      May for a total of 75 dollars +a $10 late fee.  They instead are charging $326 for the months of May,June, and July.  When I called they tell me that they have no recollection of the service being taken however the internet and the account has been disconnected. My parents have not missed a payment but now we know how xfinity treats their customers. Do not open an account with Xfinity unless you are trying to get surprise charges and are willing to put up with their lack of communication and sneaky demeanor. Also do not enroll in paperless because they then use this as an excuse to not have to contact you. They are sneaky and are in it only for the money with no regard to their customers. [EDIT]

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