Visitor
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2 Messages
Billed after canceling
For years I’ve had to go back & forth with customer service about the mobile balance appearing after I’d cancelled the mobile service, they removed the balance after many phone calls & now it is on my credit report. Needless to say I’m cancelling the entire account, I’m not healthy enough to keep up with this
XfinityBenny
Official Employee
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1.8K Messages
2 hours ago
@user_96cc45 Thanks for sharing your experience to the forum. We understand having service stop when you need to is important. We'll post the steps below to ensure your mobile account is cancelled:
How to cancel your mobile service
By Phone: Call 1-888-936-4968. Select the mobile services prompt, or press zero repeatedly to reach a live representative who will send an approval link via text or email to finalize the disconnection.
Online or App:
Log in to your account on the website or app, go to the "Devices" tab, select the line you want to cancel, and follow the prompts.
In-Person:
Speak directly with a representative at your nearest Xfinity Store.
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