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Monday, June 3rd, 2024 12:03 PM

Billed after canceling

My services were canceled and my last day of service was May 24th. I just received a bill for June 3rd - July 3rd service period. How do I get this fixed? 

Official Employee

 • 

1.2K Messages

1 month ago

 

user_jvaxn9 Hello! Thank you for reaching out to us here. We'll be happy to take a look at the bill you received. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

2 Messages

There does not seem to be a direct message feature on the mobile version of the website. 

Official Employee

 • 

1.2K Messages

 

user_jvaxn9 You may need to make sure you have Direct Message enabled in the Settings, or if you need to get back to us later today that is perfectly fine as well. Without looking at your account we are assuming what you received is not your Final Bill which will show credits and adjustments and that bill will normally be much lower depending on your disconnect date and the last billing cycle you were in. Just to be sure, DM us when you can and we'll be happy to get into your account.

 

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