Billed after canceling service

I cancelled services for end of July, returned all the equipment, and I’m still being billed for services. I tried calling customer service and they weren’t able to help, and kept pushing for me to pay the bill (for the services I never had or used). Can someone help or explain what the issue is here.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

2 months ago

Hello @user_7gp0s6, thank you for taking the time to reach out on social media. I understand your concern with the charges, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_7gp0s6

Billed after canceling service

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