Visitor
•
2 Messages
Billed after account cancellation / Unable to log in to My Account
I canceled all of my Xfinity services recently, but I am still receiving new bills.
Furthermore, when I try to log in to My Account to check the details, my account appears to be locked or disabled, and I cannot access any billing history or settings.
Could an official Xfinity representative please assist me in verifying the final status of my account and checking why I am still being charged?
XfinityJohnG
Official Employee
•
3.1K Messages
8 hours ago
Thank you for reaching out about that billing question on your account. Though we cannot contact you by email, we can assist you from here. In order for me to look into that I will have to ask you to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
0
0