@user_iob3bn This is a great question. As a friendly reminder on page three of your Xfinity bill is where you would see promotion details with the amounts and end dates. Usually when there a price change a promotion has ended. The Xfinity App is a great resource to view your bills.
Can you please direct message me your first and last name along with your full service address so I can go over our current deals and your bill.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
XfinityKei
Official Employee
•
2.9K Messages
6 days ago
@user_iob3bn This is a great question. As a friendly reminder on page three of your Xfinity bill is where you would see promotion details with the amounts and end dates. Usually when there a price change a promotion has ended. The Xfinity App is a great resource to view your bills.
I have a link to share that goes into your bills' breakdown line by line https://www.xfinity.com/support/articles/new-bill-design
Can you please direct message me your first and last name along with your full service address so I can go over our current deals and your bill.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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