Visitor
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4 Messages
Bill
So yesterday my bill was 508$ and I was offered to pay 50$ to have my balance broken down into a 12 month installment plan and services would be restored. I didn’t have it until today. I was unemployed for 3 weeks. Now my bill is 800$ and my only option is to pay it all?? I’ve been with xfinity for 6 years!!! This is ridiculous. Can someone help?
XfinityKei
Official Employee
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2.9K Messages
5 hours ago
@user_jvxg45 We value your business and years of tenure with us! Can you please direct message me your first and last name along with your full service address so we can check your available options!
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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